Privacy Policy

How we collect, use, and protect your personal information

Last updated 11/4/2025

1. Data Controller Information

Tailsy is the data controller responsible for your personal data.

Email: contact@tailsy.com

Data Protection Officer: dpo@tailsy.com

Address: Tailsy Ltd., Dublin, Ireland

2. Data We Collect

Account Information

  • Email address - Email address for account creation and communication
  • Username - Username for account identification
  • Profile picture - Profile picture and display name
  • Authentication data - Authentication tokens and session data

Usage Data

  • AI generations - AI-generated content and requests
  • Chat messages - Chat messages and conversations for AI processing
  • File uploads - File uploads for thumbnail generation
  • Credit usage - Credit usage and transaction history
  • Analytics data - Usage patterns and feature interactions

Technical Data

  • IP address - IP address for security and rate limiting
  • Browser information - Browser type and version for compatibility
  • Device type - Device type and screen resolution
  • Session data - Session data for authentication
3. Legal Basis for Processing

Contractual Necessity

Processing necessary to provide our AI services

Legitimate Interest

Analytics and service improvement

Consent

Marketing communications (where applicable)

4. Data Sharing and Third Parties

We do not sell or share personal information

We do not sell personal information and we do not share it for cross-context behavioral advertising. If this ever changes, we will update this policy and provide a prominent opt-out mechanism.

AI Processing

We use third-party AI processing providers to fulfill your requests. We do not disclose our model combinations. We configure providers to avoid training on your content where possible and limit retention.

Infrastructure Partners

We use infrastructure providers for hosting, networking, and security. Data shared is limited and subject to contractual safeguards.

Data Transfer Safeguards: All third parties are bound by data processing agreements

5. Your Privacy Rights

Right to Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate personal data

Right to Erasure

Request deletion of your personal data

Right to Data Portability

Receive your data in a structured format

Right to Restrict Processing

Limit how we process your data

Right to Object

Object to processing based on legitimate interests

How to Exercise Your Rights:

  • Email us at privacy@tailsy.com
  • Use the data export feature in your account
  • Contact our Data Protection Officer

Response Time: We respond within 30 days

5.1. Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know and Access

Request specific categories and pieces of personal information we've collected about you in the past 12 months.

Right to Delete

Request deletion of personal information we've collected from you, subject to certain exceptions.

Right to Opt-Out of Sale/Sharing

Opt out of the sale or sharing of your personal information for cross-context behavioral advertising.

Right to Correct

Request correction of inaccurate personal information we maintain about you.

Right to Limit Sensitive Information

Limit our use and disclosure of sensitive personal information to what's necessary to provide our services.

Right to Non-Discrimination

We will not discriminate against you for exercising your California privacy rights.

6. Data Handling

We implement administrative, technical, and organizational measures appropriate to the risk, including encryption and access controls. However, no method of transmission or storage is 100% secure.

We retain user-generated images and trained models until you delete them or close your account. Intermediates used for processing are ephemeral and not retained. We may periodically remove unreferenced uploads for storage hygiene. Minimal billing records are retained as required by law.

7. Cookies and Tracking

We use essential cookies to operate the Service (authentication, session, preferences including theme and locale). Analytics/marketing cookies, if enabled, will require prior consent in the EU/UK and will be disclosed here. The likeness_consent cookie is strictly necessary to gate features that require permission to use a person’s likeness.

8. International Data Transfers

How we handle data transfers across borders We may process data in the EU, US, and other regions. Where required, we use safeguards such as Standard Contractual Clauses, adequacy decisions, and processor agreements, alongside encryption and access controls.

9. Contact and Complaints

Contact Information

Privacy Email: privacy@tailsy.com

Data Protection Officer: dpo@tailsy.com

Support: support@tailsy.com

File a Complaint

You have the right to file complaints with data protection authorities

Lead Supervisory Authority: Irish Data Protection Commission (lead authority)

10. Policy Changes

We will notify you of material changes to this policy through:

  • Email notification to registered users
  • Prominent notice on our website
  • Updated effective date

This privacy policy is designed to be transparent and comprehensive. If you have any questions or concerns, please don't hesitate to contact us.